1. General Terms 

  • Warranty Period: The warranty coverage commences from the date of purchase or delivery. 

  • Proof of Purchase: Please retain your original sales invoice or delivery note. This must be presented for any warranty claim. Failure to provide valid proof may result in a denial of service. 

  • 1-to-1 Replacement Policy: Within the warranty period, if a product is found to be defective due to faulty materials, workmanship, or functionality, LUXASIA HK will provide a direct 1-to-1 product exchange. 

  • Ownership: Any defective unit replaced under this warranty becomes the property of the distributor. 

  • Warranty Continuity: Replacement or exchange of a product does not extend or renew the original warranty period. 

  • Territorial Coverage: This warranty is valid only for SharkNinja products purchased and used within the Hong Kong SAR or Macau SAR. Coverage does not extend to products imported privately or purchased from non-authorized channels outside of Hong Kong/Macau. 

  • Consumer Rights: This warranty is in addition to, and does not affect, your statutory rights as a consumer. For assistance, please contact our Customer Service Team: 

  • Service Hours: Mon–Fri (10:00 AM – 6:00 PM), Public Holidays (Closed)  

 

2. Warranty Coverage 

We are committed to maintaining the optimal performance of your product. This warranty covers defects resulting from faulty materials, workmanship, or functionality under normal usage, for which a 1-to-1 replacement will be provided. In the event that a specific model is unavailable, we reserve the right to replace it with a product of equivalent functionality. 

 

3. Exclusions 

Our products are designed for normal household use. This warranty does not cover defects arising from: 

  • Normal Wear and Tear: Including but not limited to filters, brushes, batteries, and other consumables subject to degradation over time. 

  • Improper Use: Damage caused by negligence, misuse, accidental damage, or failure to follow the provided user manual (including improper assembly or operation). 

  • External Factors: Damage resulting from transportation, power surges, voltage fluctuations, or environmental factors beyond our control. 

  • Unauthorized Alterations: Repairs, modifications, or disassembly performed by parties other than our authorized service team. 

  • Commercial/Non-Domestic Use: Any usage outside of standard residential home environments. 

  • Maintenance Issues: Blockages or failures caused by a failure to perform routine maintenance as outlined in the user manual. 

  • Unauthorized Accessories: Use of non-SharkNinja original parts or accessories. 

 

4. Support & Policy Updates 

  • Customer Support: If you have any inquiries regarding your warranty coverage, please contact our Customer Service Team: 

  • Service Hours: Mon–Fri (10:00 AM – 6:00 PM), Public Holidays (Closed)  

  • Policy Modifications: LUXASIA HK reserves the right to modify these terms and conditions at any time without prior notice. 

  • Applicability: These terms apply strictly to consumer products. For commercial-grade technology products, the specific warranty terms stipulated in the respective Sales & Purchase Agreement shall prevail.