Delivery Information
All products purchased from this website will be dispatched within 2-4 business days of order placement from our distribution center in Hong Kong.
SHIPPING DESTINATIONS
The SharkNinja Hong Kong Online Store currently delivers to Hong Kong SAR only.
SHIPPING LEAD TIME AND SHIPPING FEE
|
Delivery Area |
Delivery Lead Time |
Delivery Fee |
|
Hong Kong |
2 working days |
HKD 120 Free for orders above HKD 1,000 |
|
Hong Kong Remote areas CHEUNG CHAU HEI LING CHAU LAMMA ISLAND LANTAU ISLAND PENG CHAU TAI O |
2-4 working days |
HKD 120 Free for orders above HKD 1,000 |
''Working day” refers to any day excluding Saturdays, Sundays, and public holidays in Hong Kong.
Order by 11:00 AM HKT for same-day processing.
Delivery may take longer under the following circumstances:
- Orders consist of Accessories & Tools only
- Items are temporarily out of stock
- Delivery information provided is incomplete
- Applicable delivery surcharges are not included at checkout
- Changes are requested for the order or delivery details
- During festive periods or store promotions
- Due to unforeseen factors such as accidents, traffic conditions, weather, or other circumstances beyond our control
DELIVERY SURCHARGE
If an item cannot fit into a lift, cannot be transported via lift, or if there is no lift access, delivery will be carried out via stairs. A fee of HKD 50 per floor, per parcel will apply. Please add the “Staircase Delivery Fee” to your cart before checkout based on the number of floors.
For village house locations, an additional surcharge may apply if the delivery vehicle cannot access the property directly. This fee will be assessed on-site.
For deliveries to remote areas in Hong Kong, a surcharge of HKD 80 per shipment will be applied at checkout.
ORDER TRACKING
Your order would be delivered by Kerry Logistics (Hong Kong) Limited.
Track your parcel: https://www.kex.kln.com/track
Customer Service hotline for parcel issues: +852 3513 0888
If an order is returned to us due to issues like an incorrect address, use of a PO Box, unsuccessful delivery attempts, or refusal by the recipient, we can arrange for it to be sent out again once it is received back at our end. Please note that re-delivery charges will apply, and any original shipping fees (if applicable) are non-refundable.