Terms of Service

These Terms and Conditions (as defined below) govern the use of sharkninja.com.hk (hereinafter "the website") and the purchase of any goods from it. The website is owned by SN APAC Holding HK Limited (Business Registration Number: [***] (hereinafter “SN APAC”) and is managed and operated by its authorised distributor in Hong Kong, LUXASIA (H.K.) Limited (Business Registration Number: 15488053) (hereinafter “LUXASIA”). References to “we”, “us” or “our” in these Terms and Conditions shall refer to SN and/or LUXASIA, as the context requires.

 

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website, you agree to be bound by these terms and conditions, including but not limited to the Terms and Conditions of Supply (as described below), and all disclaimers and limitations of liability published on the website (collectively, the "Terms and Conditions"). SN APAC and/or LUXASIA reserve the right to amend or update these Terms and Conditions at any time by posting the revised version on the website without providing prior notice to you. Your continued use of the website following such changes constitutes your acceptance of the revised Terms and Conditions . By using the website, you acknowledge that you have read and understood these Terms and Conditions in their entirety.

 

Terms and Conditions of Supply

All contracts for the sale of goods from the website shall incorporate these Terms and Conditions of Supply. Neither the performance, in whole or in part, of a customer’s order (hereinafter called “the buyer”) nor any other conduct on the part of SN APAC and/or LUXASIA shall be construed as an acceptance of any terms or conditions inconsistent with these Terms and Conditions of Supply. Any variance must be agreed in writing by the parties.

 

  • Payment shall be made in full prior to the dispatch of goods.
  • Orders are fulfilled and dispatched by LUXASIA on behalf of SN APAC. Applicable shipping fees will be calculated and charged at checkout.
  • LUXASIA reserves the right to pass on to the buyer any changes in price after acceptance of an order which arise from circumstances beyond its control (including but not limited to changes in statutory taxes or duties).
  • All sales are made outright. Title to the goods shall pass from LUXASIA to the buyer upon full payment and dispatch of the goods. Goods are not sold on a return basis unless expressly agreed upon in writing. Goods returned must be unused, with packaging completely undamaged and unmarked. Subject to applicable laws, a  10%  processing fee may be deducted from any credit or refund issued by LUXASIA.
  • All claims for incorrect, damaged or short deliveries must be made to LUXASIA within 10 days of receipt of goods, quoting the relevant order reference. Subject to applicable laws, any claim lodged after this 10-day period shall be deemed invalid.
  • The buyer acknowledges that SN APAC and/or LUXASIA may use their personal data to send them marketing communications via email, SMS, phone, or other channels, where express consent has been obtained in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). The buyer may opt out at any time.
  • LUXASIA reserves the right to charge freight on all orders under HKD1,500. Orders of HKD1,500 or above are excluded from freight charges.
  • The buyer acknowledges they have had a reasonable opportunity to obtain independent legal advice in relation to these Terms and Conditions of Supply.


SECURITY

Our Security Policy

We want to ensure you can shop online with complete confidence. We implement various measures to provide security to our customers in their dealing with us.

Credit Card Security & Fraud

Our online credit card payment system is powered by Shopify’s secure payment gateway, which uses industry-standard encryption technology to ensure all transactions are safe and protected. Payments are processed through trusted global payment partners and financial institutions in Hong Kong.

This provides a secure environment for you to complete your purchase using your credit card. Your payment details are encrypted and handled securely, and they are not accessible to, nor stored by us.

While we maintain robust internal security, credit card fraud is often created by access gained to your credit card details by other means. Your credit card details could be compromised and used to purchase goods without your knowledge. Any suspected or alleged credit card fraud may be subject to investigation and chargeback procedures in accordance with the applicable rules and procedures of the relevant issuing bank and card networks. Your bank will usually refund you immediately (less any charges they may apply). We are committed to maintaining the reliability and credibility of our platform to ensure a secure shopping experience.

Limitation of Liability

Any liability of SN APAC or LUXASIA in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of LUXASIA, be limited to the replacement or repair of the goods.

Disclaimer

The information contained on the website is provided by SN APAC in good faith. To the best of SN APAC’s knowledge, the information is accurate and current.

However, SN APAC and its related bodies corporate, including any of their directors, officers, employees, consultants or shareholders ("SN APAC’s Associates") and LUXASIA do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, SN APAC AND LUXASIA disclaim all representations and warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. SN APAC makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements. You expressly acknowledge and agree that SN APAC does not control links with this website and SN APAC is therefore not liable for the opinions or behaviour of such links, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section on "Limitation of Liability", SN APAC and LUXASIA will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages resulting from the use of goods or services supplied to you, or on behalf of you, through the website.

Copyright

Copyright in the sharkninja.com.hk website is the property of SN APAC. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of SN APAC and third parties. This property may only be used for the purposes of browsing the sharkninja.com.hk website and acquiring goods and services from it.

Applicable Law

These Terms and Conditions are governed by the laws in force in Hong Kong and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Hong Kong.

Virus Warning

All care is taken to ensure that the website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Release and Indemnity

To the fullest extent permitted by applicable law, you agree to waive any and all claims that you now have or may have in the future against SN APAC and SN APAC’s Associates and LUXASIA which relate to or are incidental to any transaction. Except where prohibited by law, you agree to indemnify and hold SN APAC, SN APAC's Associates and LUXASIA harmless from and against any and all claims, loss or expense that may be incurred by SN APAC, SN APAC's Associates and LUXASIA which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold SN APAC, SN APAC's Associates and LUXASIA harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your computer, of any intellectual property or other right of any person or entity.

Discount Codes

Only ONE discount code is applicable to be entered at the checkout. Discounts cannot be combined and only one offer can be applied to any order. The use of discount codes is subject to any specific promotion terms published on the website, which are incorporated into these Terms and Conditions.